Remarkable Leaders
Create a Customer Mindset
Do you wish your team was more customer responsive?
Do you know how to create a customer mindset?
Do you believe as a leader you play a role in making that happen?
If you answer yes to any of these questions, then this tele-seminar is for you! Join leadership expert and Remarkable Leadership Learning System creator Kevin Eikenberry at 2:00 pm ET on Friday, May 4 as he helps you create the mindset you desire and then build that throughout your team or organization. You will gain new insights into the opportunities that customer service present and learn practical ideas for putting these insights into action every day.
In this session you will learn:
- The key reasons most customer service initiatives fail.
- The importance of the right customer mindset and the leverage it provides.
- How to determine the exact mindset you want to create.
- The four major components of your customer mindset and how to build each of them.
As a participant in this tele-seminar you will receive access to the live call and much more:
- A handout to help you prepare for and use during the tele-seminar.
- The chance to ask Kevin your specific questions during the tele-seminar.
- A recording of the tele-seminar to burn to a CD, listen on your computer or save to your MP3 player (in case you miss the call or help you review the concepts and ideas).
- A transcript of the call to aid in your learning and review.
Most importantly, after this session you will have an immediate and specific action plan for applying what you’ve learned!
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