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Leadership & Learning with Kevin Eikenberry

A Big Customer Mistake and How to Avoid It

16 April 2014 @ 3:44 pm
Customer Service
We, as leaders, make a big mistake sometimes, and when we fall prey to this mistake, it spreads throughout our organization. I’m going to tell you what this mistake is, why it happens, and how to fix it, in less than 400 word... [Read More]